FAQ

Frequently Asked Questions (FAQs)

General Questions

1. What services do you offer? We provide mobility scooter parts and accessories to customers across Australia. We also offer servicing and repairs for mobility scooters from the Sunshine Coast to the Gold Coast.

2. Where are you located? Our business is based in Morayfield, Queensland. While our parts are shipped nationwide, our servicing area covers the Sunshine Coast, Brisbane, and the Gold Coast.

3. Do you sell parts for all brands of mobility scooters? We specialise in parts and accessories for Heartway and KD scooters. However, we can often source parts for other brands as well. If you’re unsure, feel free to contact us, and we’ll do our best to help.

4. How can I place an order for parts? You can contact us via phone, email, or through our website to place an order. We’re happy to assist you in finding the right parts for your scooter.

5. Do you offer shipping across Australia? Yes, we ship our parts and accessories to all locations in Australia. Shipping costs and delivery times vary depending on your location.

Servicing and Repairs

6. What areas do you service? We provide mobility scooter servicing and repairs from the Sunshine Coast to the Gold Coast, including Brisbane and surrounding areas.

7. How do I book a service or repair? To book a service or repair, give us a call or send us an email with your details and the issue you’re experiencing. We’ll arrange a convenient time to assist you.

8. What does a standard service include? Our standard service includes:

  • Electronics checks

  • Inspecting tyres, wheels and suspension

  • Tightening and lubricating components

  • Ensuring the scooter operates safely and efficiently

9. Do you offer on-site repairs? Yes, we can provide on-site repairs for certain issues. If more extensive work is needed, we may take the scooter to our workshop in Morayfield.

10. How often should I service my mobility scooter? We recommend servicing your mobility scooter every 6 to 12 months, depending on usage. Regular maintenance helps ensure it runs smoothly and safely.

Parts and Accessories

11. Can I get help finding the right part for my scooter? Absolutely! Contact us with your scooter’s make, model, and the part you need. If you’re unsure, send us a photo or description, and we’ll assist you in finding the correct part.

12. Do you sell batteries for mobility scooters? Yes, we stock a range of batteries suitable for different mobility scooter models. We can also advise you on the best battery for your needs.

13. Can I order custom parts? If you need a specialised part, let us know. We can often order custom or hard-to-find parts directly from manufacturers.

Payments

14. What payment methods do you accept? We accept payments via credit card and bank transfer. For in-person servicing, we also accept cash.

15. Is your servicing work guaranteed? Yes, we stand by our work. If you experience issues after a service, please contact us, and we’ll address the problem promptly.

Still have questions? Feel free to get in touch with us at Spoonies Mobility Services. We’re here to help with all your mobility scooter parts and servicing needs!